Help
How can we help?
Email hello@sobasearch.com. A person reads every message. Please don’t include your verification codes unless we ask.
Present is not an emergency service. If you’re in crisis, call or text 988 (Suicide & Crisis Lifeline). For treatment referrals, call the SAMHSA National Helpline at 1-800-662-4357, free and open 24 hours a day. In danger right now? Call 911.
Common problems
Check-in says I’m too far away
You need to be within about 200 meters of the meeting’s listed address, and your phone needs a good GPS reading. Step outside or near a window, wait a few seconds, and try again. If the address in the listing is wrong, email us the meeting name and the right address.
Check-in isn’t open yet, or has closed
Check-in opens 15 minutes before the scheduled start and closes 30 minutes after it. The app shows the time it opens. If the listed start time is wrong, tell us.
It says a mock location was detected
Present refuses check-ins when the phone reports a fake location, for example from a location-spoofing app or developer setting. Turn that off and try again.
I forgot to check out
Your record still shows that you checked in. You can check out until an hour after the meeting ends; after that the record stays “Checked in only.”
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. If it has a Present account, we’ll email you a link to choose a new password. The link works once, for one hour. No email? Check your spam folder, then email us from the address on your account.
Someone needs to check my record
Share the record or a report from the app. They can scan its QR code or enter its code at verifiedpresent.com/verify. No account needed.
I want to delete my account
In the app, go to Account, then Delete account at the bottom. It erases your Present account, records and reports right away, and codes you’ve shared will say the record was deleted at your request. Make and save a report first if you may still need proof. It doesn’t touch a SobaSearch account, if you have one.
Is my Present account the same as my SobaSearch account?
No. Present accounts are separate. Your SobaSearch email and password don’t sign you in to Present, and a Present password doesn’t sign you in to sobasearch.com. Create a Present account in the app.